Last Updated: October 2025

Welcome to KeralaSandal.com, the official online store of Kerala Soaps. By accessing, browsing, or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Overview

This website is operated by Kerala Soaps, a Kerala government enterprise known for its authentic sandalwood and herbal products. Throughout the site, the terms “we”, “us”, and “our” refer to Kerala Soaps.
By using this website, you agree to comply with these Terms, our Privacy Policy, and any additional policies posted on the site.

We reserve the right to update or change these terms at any time without prior notice. The latest version will always be available on this page.

2. Eligibility

By using this site, you confirm that:

  • You are at least 18 years old or accessing under the supervision of a parent or guardian.

  • You are legally capable of entering into a binding contract under the Indian Contract Act, 1872.

3. Product Information

We take utmost care to ensure all product details, prices, images, and descriptions are accurate. However:

  • Product colors and packaging may slightly vary due to lighting or screen differences.

  • Ingredients or formulations may change occasionally due to product improvements.

  • Prices and availability are subject to change without prior notice.

4. Orders & Acceptance

When you place an order:

  • You make an offer to purchase the selected products under these Terms.

  • Orders are subject to acceptance and availability.

  • Once you complete payment and receive an order confirmation email, your order is officially accepted.

We reserve the right to cancel or refuse any order for reasons including but not limited to:

  • Product unavailability.

  • Payment issues or incomplete transactions.

  • Suspected fraud or misuse.

If your order is canceled after payment, the amount will be refunded to your original payment method within 7–10 business days.

5. Pricing & Payment

  • All prices are listed in Indian Rupees (INR) and include applicable taxes.

  • Payment can be made through our secure, encrypted gateways (credit/debit cards, UPI, wallets, or net banking).

  • KeralaSandal.com does not store or have access to your complete payment information.

6. Shipping & Delivery

  • Orders are processed and shipped within 2–5 business days (excluding Sundays and public holidays).

  • Delivery timelines vary based on destination and courier partner.

  • Once shipped, tracking details will be shared via email/SMS.

  • KeralaSandal.com is not responsible for delays caused by courier partners, natural calamities, or unforeseen events.

7. Returns, Replacements & Refunds

We take great care to ensure products reach you in perfect condition.
However, if you receive a damaged, defective, or incorrect product:

  • Notify us within 7 days of delivery at keralasoapsnew@gmail.com.

  • Share clear images of the issue and your order details.

  • Eligible cases will be processed for replacement or refund within 7–10 business days.

Please note:

  • Products must be unused, unopened, and returned in their original packaging.

  • Personal care and hygiene items (like soaps, creams, etc.) are non-returnable once opened, unless damaged or incorrect.

8. Cancellations

  • Orders can be canceled before dispatch by contacting our support team.

  • Once an order is shipped, it cannot be canceled.

  • Refunds (if approved) will be initiated to the original payment method.

9. Intellectual Property

All content on KeralaSandal.com — including text, images, product designs, videos, graphics, and logos — are the intellectual property of Kerala Soaps and protected under applicable copyright and trademark laws.
Reproduction or distribution without written permission is strictly prohibited.

10. User Accounts

When you create an account:

  • You agree to provide accurate, complete, and updated information.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • KeralaSandal.com reserves the right to suspend or terminate accounts for any misuse or violation of terms.

11. Limitation of Liability

Kerala Soaps will not be liable for any:

  • Indirect, incidental, or consequential damages.

  • Loss of data, income, or goodwill.

  • Issues arising due to third-party service providers (couriers, payment gateways, etc.).

Our maximum liability in connection with any product purchase shall not exceed the total amount paid for that product.

12. Third-Party Links

Our website may contain links to third-party websites for payment or informational purposes. KeralaSandal.com is not responsible for the content, privacy practices, or security of such external sites.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or related to the use of this website shall be subject to the exclusive jurisdiction of the courts in Thiruvananthapuram, Kerala.

14. Contact Information

For queries, complaints, or assistance, please reach us at:
📧keralasoapsnew@gmail.com
📞 +919400056806
📍 Kerala Soaps, Thiruvananthapuram, Kerala, India